Job Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Operations Manager based in the United States. The Senior Product Operations Manager will establish the data infrastructure, reporting standards, and operating rhythms that enable a large B2B software portfolio to make better product decisions. This senior individual-contributor role will create a reliable, consistent view of product performance across more than 60 products. Working closely with Product Management, Engineering, Finance, Sales, and executive leadership, you will transform complex product, customer, and financial data into actionable insights. You will standardize metrics, strengthen analytics, and ensure strategic initiatives remain visible and on track. By improving reporting quality and cross-functional alignment, you will help leaders identify risks, prioritize investments, and make evidence-based decisions. This is an opportunity to shape Product Operations at scale through expertise, collaboration, and influence rather than direct people management. Accountabilities: As Senior Product Operations Manager, you will build and maintain the systems, standards, and processes that provide a consistent view of product health across the portfolio. Your responsibilities will include: - Establish a single source of truth for product data: Define and document standardized metrics covering bookings, engagement, retention, churn, net and gross revenue retention, adoption, and overall product-line health. - Maintain the product data dictionary: Create and manage a comprehensive catalog of metric definitions, formulas, data sources, and owners, resolving inconsistencies between teams.

- Set product instrumentation standards: Collaborate with Product Managers and Engineering to ensure product usage is tracked and tagged consistently and that reporting data is reliable at its source. - Build and maintain product-health dashboards: Develop reporting views by product, vertical, and across the entire portfolio to support Product Managers, executives, and the Chief Product Officer. - Deliver actionable product analytics: Conduct cohort-based retention and churn analyses, distinguish booking-related issues from value-related issues, identify voluntary and involuntary churn patterns, and provide evidence-based recommendations to the appropriate product teams. - Analyze win/loss data: Identify the factors influencing customer decisions and translate findings into insights that inform product roadmaps and investment priorities. - Support product financial performance analysis: Partner with Finance to develop consistent product-line profit-and-loss, margin, and unit-economics reporting, identifying healthy products, emerging risks, and opportunities for investment or consolidation. - Translate complex data into clear recommendations: Combine usage, retention, win/loss, and financial insights into concise written analyses that help leaders determine the appropriate next steps. - Own the product planning and review cadence: Coordinate weekly, monthly, and quarterly operating processes, including calendars, templates, pre-reads, follow-ups, and accountability mechanisms. - Monitor strategic initiatives: Establish a consistent reporting process for major cross-functional initiatives, consolidating progress, risks, blockers, and dependencies into a reliable view for leadership. - Identify emerging risks early: Build mechanisms that highlight performance issues and execution delays early enough for leadership to intervene. - Manage product tooling and standards: Oversee the selection, administration, access, and usage standards of product roadmapping, analytics, feedback, and research tools.

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