Position: Dynamics 365 Contact Center Developer & Copilot Studio
Location: US Remote
Contract: 6+ months
Visa / Work Authorization: Independent Visa's
Required Skills
Dynamics 365 Customer Service / Contact Center
Microsoft Copilot Studio / Power Virtual Agents
Power Platform, Dataverse & Power Automate
Omnichannel/contact center configuration and routing
AI conversational agents and automation workflows
Bot-to-human handoff configuration
SharePoint, Dataverse and external API integrations
JavaScript for Dynamics 365 form customization
Prompt engineering and AI-generated case/conversation summaries
External knowledge bases and enterprise knowledge retrieval
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