Job Description

This role focuses on delivering a high-quality, member-facing banking service by providing the full range of deposit and lending products, as well as credit and debit card services. You will support members and prospective members with their financial needs, ensuring transactions are accurate, secure and completed with exceptional customer service.

• Provide members and prospective members with information and support across the full range of banking products and services, including current accounts, savings accounts, certificate IRAs, revocable trust accounts and estate accounts.
• Process deposit and withdrawal transactions accurately, ensuring all cash handling activities follow established policies and procedures.
• Support members with lending products by explaining options clearly and guiding them through the application process where required.
• Assist members with credit and debit card services, including enquiries, issues and basic maintenance requests.
• Deliver professional, friendly and confident customer-facing service, engaging proactively with members and prospective members.
• Offer alternative solutions and think creatively to meet members’ needs, especially when initial requests cannot be fulfilled.
• Handle administrative tasks related to account servicing, documentation and transaction processing in an organised and timely manner.
• Maintain a strong focus on accuracy and attention to detail in all banking and administrative activities.
• Work collaboratively with colleagues in the branch to ensure smooth daily operations and a positive experience for all members.
• Adapt to varying levels of foot traffic in the branch, managing time effectively during both busy and quieter periods.

• Proven experience in customer service or customer support in a member-facing or client-facing environment.
• Confidence in engaging with people and providing member service, with a willingness to initiate conversations.
• Strong cash handling skills with a focus on accuracy and security.
• Administrative skills, including the ability to manage documentation and routine office tasks efficiently.
• Ability to think creatively and provide alternative solutions when needed, including handling rejection without losing confidence.
• Self-confidence and a professional, approachable manner in all member interactions.
• Some knowledge of banking services or prior experience in a financial environment.
• Comfort working in a customer-facing role for extended periods, both standing and sitting as required.

• Background in banking, financial services or a related administrative role.
• Experience working in a branch or similar on-site customer service environment.
• Ability to adapt quickly to changing member needs and branch activity levels.
• Strong communication skills, both verbal and written, with clear and courteous interaction.
• Organisational skills to manage multiple tasks and enquiries during busy periods.

You will be joining a stable, well-established organisation recognised among the Fortune 100, offering strong job security and a track record of avoiding layoffs. The company provides great benefits and promotes a supportive culture that values long-term careers, professional growth and a positive work-life balance.

This is an on-site role based in a branch environment, working directly with members throughout the day. You will spend time both standing and sitting depending on business needs and member foot traffic. The schedule runs Monday to Saturday, with one day off during the week when working Saturdays. The setting is professional and customer-focused, with a steady flow of face-to-face interactions and routine use of standard banking and office equipment.

This is a Contract position based out of Portsmouth, VA.

The pay range for this position is $21.42 - $21.42/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Portsmouth,VA.

This position is anticipated to close on Sep 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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